Welcome to the Renmira website and associated online platforms, applications, and services. Renmira provides a digital resource-sharing platform designed for pharmacies, hospitals, clinics, and other healthcare entities to request, exchange, borrow, or loan medications, supplies, and related healthcare resources. The site also includes communication tools, account management features, transaction facilitation, and informational content. These Terms and Conditions of Use apply to all users and uses of the site. Additional policies, guidelines, and agreements – including our Privacy Policy and any posted service-specific terms – also apply and are considered part of these Terms by reference.

1. Acceptance of Terms

By accessing or using the Renmira website, platform, or related services, you agree to be bound by these Terms and Conditions of Use. If you do not agree to these Terms, you must not access or use the platform. Renmira reserves the right to update or modify these Terms at any time, and continued use of the platform after such changes constitutes acceptance of the revised Terms.

2. Eligibility and User Accounts

Renmira is intended for use by licensed healthcare facilities, pharmacies, hospitals, clinics, healthcare organizations, and other authorized entities, and by individuals who are authorized to act on behalf of such entities.

By creating an account or using Renmira on behalf of a healthcare facility or organization, you represent and warrant that: (1) you are at least eighteen (18) years of age; (2) you are authorized to act on behalf of the healthcare facility or organization you represent; (3) you have the authority to enter into these Terms on behalf of that facility or organization, where applicable; (4) all information you provide to Renmira is accurate, current, and complete; (5) you will maintain the accuracy and completeness of your account and facility information; and (6) you will use the platform only for legitimate business, healthcare, and operational purposes permitted by applicable law.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. You must promptly notify Renmira if you believe your account has been accessed or used without authorization.

Renmira may require verification of a user’s identity, professional credentials, facility affiliation, licenses, registrations, or other information before granting or maintaining access to certain features. Renmira may suspend, restrict, or terminate an account if verification cannot be completed or if Renmira reasonably believes the account or its use presents a security, compliance, or operational risk.

3. Electronic Acceptance

By clicking an acceptance button, checking a box, submitting a form, creating an account, or otherwise electronically indicating acceptance of these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms to the extent permitted by applicable law.

Electronic acceptance may be associated with the account, facility, transaction, or other activity through which acceptance was provided.

Renmira may maintain records of electronic acceptance, including the applicable version of these Terms, the date and time of acceptance, and information reasonably associated with the acceptance for purposes of demonstrating the existence and timing of the agreement.

If you are accepting these Terms on behalf of a healthcare facility or organization, you represent that you have authority to bind that facility or organization to these Terms.

4. Platform Purpose

Renmira is a technology platform designed to facilitate communication, coordination, and information exchange among participating healthcare facilities and other authorized users.

Renmira may provide tools that allow users to identify potential medication or resource availability, submit and respond to requests, communicate with other users, coordinate delivery services, and maintain transaction-related information.

Renmira is a technology provider and facilitator. Except where expressly stated otherwise in a separate written agreement, Renmira does not: (1) manufacture, compound, package, sell, purchase, dispense, prescribe, administer, or supply medications; (2) take title to, possession of, custody of, or control over medications or other healthcare resources exchanged between users; (3) act as a pharmacy, wholesaler, distributor, healthcare provider, medical provider, or carrier; (4) independently determine whether a medication or other resource is appropriate for a particular patient or facility; (5) independently verify the quality, authenticity, condition, storage history, availability, legality, or regulatory status of medications or other resources; (6) act as the employer, agent, contractor, or representative of a participating healthcare facility or courier; or (7) guarantee that a requested medication, resource, facility, courier, or transaction will be available or completed.

Any transaction or exchange between participating users is conducted by those users independently of Renmira and is subject to the users’ own agreements, policies, professional obligations, and applicable laws and regulations.

5. User Responsibilities

You agree to use the platform only in accordance with applicable federal, state, and local laws and regulations, including those governing pharmaceuticals, controlled substances, medical devices, patient safety, and healthcare operations. You are solely responsible for verifying the licensing, authorization, integrity, and compliance of any resource you request, loan, borrow, or provide through the platform. You further agree not to use the platform for fraudulent, harmful, or unlawful purposes.

6. Medication and Healthcare Resource Transactions

Because Renmira may facilitate communication concerning medications and other healthcare resources, participating facilities are solely responsible for determining whether a proposed transfer, loan, exchange, or other transaction is appropriate and lawful.

Each participating facility is solely responsible for: (1) confirming that it is legally authorized to transfer, receive, borrow, loan, or otherwise exchange the applicable medication or resource; (2) confirming the identity and authorization of the other participating facility; (3) determining that the medication or resource is authentic, properly labeled, and suitable for transfer; (4) verifying applicable expiration dates, lot numbers, storage requirements, packaging requirements, and other applicable product information; (5) maintaining appropriate storage and handling conditions before, during, and after any transaction; (6) complying with applicable requirements relating to recalls, quarantines, adulteration, contamination, damaged products, temperature excursions, or other product-quality concerns; (7) maintaining any documentation, records, transaction information, or chain-of-custody information required by applicable law, regulation, accreditation standards, or institutional policy; (8) determining whether any medication or resource is subject to special transfer, storage, reporting, dispensing, or recordkeeping requirements; and (9) determining whether the proposed transaction complies with the facility’s own policies and procedures.

Renmira does not independently inspect, test, authenticate, certify, or guarantee any medication or healthcare resource listed, requested, offered, transferred, borrowed, loaned, or otherwise exchanged through the platform.

Users must not use Renmira to facilitate a transaction that is prohibited by applicable law or regulation or that the participating facility is not legally authorized to conduct.

7. No Medical or Legal Advice

Renmira does not provide medical, legal, or regulatory advice. Any information made available on the platform is for general operational use and communication between users. Decisions related to prescribing, dispensing, transferring, administering, or using medical supplies or pharmaceuticals must be made independently by qualified professionals in accordance with governing laws and standards of care.

8. Transactions and Arrangements Between Users

All interactions, exchanges, and arrangements between users are conducted at their own risk and discretion. Renmira is not a party to any contract, agreement, transaction, or dispute between users. You acknowledge that Renmira does not verify inventory, conduct inspections, or guarantee the quality, safety, legality, or availability of any item listed, offered, or transferred on the platform.

9. Compliance and Licensure

You are responsible for ensuring that any transfer, loan, or receipt of medication or supplies complies with all applicable licensure requirements, distribution laws, storage standards, handling protocols, and documentation obligations. You agree that Renmira may suspend or terminate your access if you engage in conduct that could violate regulations or compromise safety.

10. Privacy and Data Use

Your use of the platform is also governed by Renmira’s Privacy Policy. By using the platform, you consent to the collection, use, and storage of information as described in that policy. You are responsible for ensuring that any data you provide, including patient-related data if applicable, is handled in compliance with healthcare privacy laws and internal policies.

Renmira is designed to facilitate operational and business communications between participating healthcare facilities and is not intended to collect, store, or process patient medical records or other patient-level protected health information (“PHI”).

Users must not submit PHI, patient medical records, patient identifiers, or other sensitive patient information through Renmira unless Renmira has expressly authorized the applicable use in writing and all required legal, technical, and contractual safeguards are in place.

Users are solely responsible for ensuring that information they submit through Renmira is appropriate for the platform and that their use of the platform complies with applicable privacy, security, confidentiality, and data-protection requirements.

If a user inadvertently submits PHI or other information that should not have been submitted, the user should promptly notify Renmira at support@renmira.com and take any appropriate corrective action required by applicable law or the user’s policies.

Nothing in these Terms requires Renmira to accept PHI or creates an obligation for Renmira to process PHI on behalf of a user unless expressly agreed in a separate written agreement.

11. User-Submitted Information

Users may submit information to Renmira in connection with accounts, facility profiles, medication availability, borrow or loan requests, communications, delivery coordination, support requests, or other platform activities.

Users are responsible for ensuring that information they submit is accurate, current, lawful, and appropriate for the intended use of the platform.

Users represent and warrant that they have the necessary rights, permissions, and authority to submit such information to Renmira and to permit Renmira to use, store, transmit, display, and process the information as necessary to provide the platform and its services.

Renmira may use and process user-submitted information as reasonably necessary to operate, maintain, secure, improve, and provide the platform, facilitate communications and transactions between authorized users, provide customer support, investigate misuse, and comply with applicable legal obligations, subject to the Renmira Privacy Policy and any applicable agreements.

Renmira does not claim ownership of a user’s underlying business information solely because the information is submitted through the platform. However, Renmira retains all rights in the platform, software, systems, interfaces, databases, functionality, and technology used to provide the services.

Users must not submit information that they do not have the legal right or authority to provide.

12. Intellectual Property

All content, trademarks, logos, designs, software, and features associated with the platform are owned by or licensed to Renmira and are protected under intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any portion of the platform without our prior written consent.

13. Prohibited Conduct

You agree not to engage in any activity that interferes with the proper operation of the platform or violates the rights of others. You may not use Renmira to: (1) violate any applicable federal, state, local, or international law or regulation; (2) facilitate an unlawful medication or healthcare-resource transaction; (3) submit false, misleading, fraudulent, or materially incomplete information; (4) impersonate another person, healthcare professional, facility, organization, or courier; (5) access or use another user’s account without authorization; (6) attempt to gain unauthorized access to the platform, systems, accounts, networks, or data; (7) interfere with or disrupt the security, operation, or availability of the platform; (8) introduce malware, viruses, malicious code, or other harmful material; (9) scrape, crawl, harvest, copy, download, or systematically extract information from the platform except through functionality expressly provided by Renmira; (10) collect or harvest personal information, contact information, facility information, inventory information, or other user information without authorization; (11) use automated bots, scripts, crawlers, or similar technologies to access or extract information from the platform without Renmira’s prior written authorization; (12) reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of the platform except to the extent expressly permitted by applicable law; (13) circumvent or attempt to circumvent authentication, access controls, security measures, account restrictions, or other technical protections; (14) reproduce, copy, modify, distribute, sell, lease, sublicense, or commercially exploit the platform except as expressly permitted by Renmira; (15) use information obtained through Renmira to develop, train, operate, or support a competing service, except where expressly authorized by Renmira; (16) use Renmira to harass, threaten, defraud, or harm another user or facility; (17) upload or transmit information that infringes another party’s intellectual-property, privacy, confidentiality, or other rights; (18) use Renmira to transmit PHI or other sensitive information in violation of these Terms or applicable agreements; (19) interfere with another user’s ability to use the platform; or (20) assist or encourage another person to engage in any prohibited conduct.

Renmira may investigate suspected violations and may suspend or terminate access, remove content or information, restrict functionality, or take other appropriate action where Renmira reasonably believes these Terms or applicable law have been violated.

14. Confidentiality

Users may receive or have access to non-public information belonging to Renmira or other participating users or healthcare facilities through their use of the platform.

Such information may include facility information, medication availability, inventory-related information, transaction details, pricing, operational information, user communications, business information, and other information that a reasonable person would understand to be confidential.

Users agree to: (1) use confidential information only for legitimate purposes related to their authorized use of Renmira; (2) protect confidential information using reasonable safeguards; (3) not disclose confidential information to unauthorized persons; and (4) comply with any additional confidentiality obligations applicable to the user’s relationship with another facility.

This section does not apply to information that the receiving party can demonstrate: (a) was publicly available without violation of these Terms; (b) was already lawfully known to the receiving party; (c) was independently developed without use of confidential information; or (d) was lawfully obtained from a third party without a duty of confidentiality.

Nothing in this section prevents disclosure required by law, regulation, court order, or governmental authority, provided that the disclosing party may provide notice where legally permitted.

15. Suspension and Termination

Renmira may suspend or terminate your access at any time, with or without notice, for conduct that violates these Terms, applicable laws, or creates risk or liability for other users or the platform. Upon termination, your right to use the platform ceases immediately, but any obligations or liabilities incurred before termination remain in effect.

16. Disclaimer of Warranties and Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENMIRA IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. RENMIRA DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, RELIABILITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

RENMIRA DOES NOT WARRANT THAT THE PLATFORM WILL ALWAYS BE AVAILABLE, SECURE, ACCURATE, COMPLETE, CURRENT, OR FREE FROM ERRORS, INTERRUPTIONS, VULNERABILITIES, OR HARMFUL COMPONENTS.

RENMIRA DOES NOT WARRANT OR GUARANTEE THE AVAILABILITY, QUALITY, AUTHENTICITY, SAFETY, LEGALITY, CONDITION, STORAGE HISTORY, OR SUITABILITY OF ANY MEDICATION, HEALTHCARE RESOURCE, FACILITY, USER, COURIER, DELIVERY SERVICE, OR OTHER THIRD PARTY ACCESSIBLE THROUGH THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENMIRA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RENMIRA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY THE CLAIMANT TO RENMIRA FOR THE PLATFORM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

The limitations in this section do not apply to liability that cannot lawfully be limited or excluded under applicable law.

Nothing in these Terms is intended to exclude or limit liability for fraud, willful misconduct, or other liability that cannot legally be excluded or limited.

17. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Renmira LLC and its officers, directors, employees, contractors, agents, affiliates, and service providers from and against claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (1) your use or misuse of Renmira; (2) your violation of these Terms or any applicable law or regulation; (3) your unauthorized use of the platform or another user’s account; (4) information or content you submit through Renmira; (5) your violation of another person’s or organization’s rights; (6) your participation in a medication, healthcare-resource, or other transaction facilitated through the platform; (7) your failure to obtain required licenses, authorizations, approvals, or permissions; (8) your handling, storage, transfer, dispensing, receipt, transportation, or use of medications or other healthcare resources; (9) your relationship or dealings with another participating facility or third-party courier; (10) your violation of confidentiality or privacy obligations; or (11) your negligence, willful misconduct, fraud, or other wrongful conduct.

Renmira reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification, in which case you agree to cooperate with Renmira’s defense of such matter. You may not settle any claim in a manner that imposes liability, admission of wrongdoing, or other obligation on Renmira without Renmira’s prior written consent.

18. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict-of-laws principles. To the extent permitted by applicable law, any dispute arising out of or relating to these Terms or your use of Renmira will be brought in the state or federal courts located in Colorado, and you consent to the personal jurisdiction and venue of those courts.

Before initiating formal litigation, the parties agree to make a good-faith effort to resolve the dispute through direct communication. Nothing in this section prevents Renmira from seeking immediate equitable or injunctive relief when necessary to protect the security of the platform, confidential information, intellectual property, user accounts, or other legitimate interests.

19. Healthcare Facility Partnership Terms

A healthcare facility’s use of Renmira does not by itself create a partnership, joint venture, agency relationship, fiduciary relationship, employment relationship, or other legal relationship between Renmira and the facility beyond the contractual relationship expressly established by the applicable agreement. Each participating facility remains an independent entity and is solely responsible for its own employees, policies, clinical and operational decisions, regulatory obligations, licenses, permits, and transactions conducted through Renmira.

Healthcare facilities that register with or use the platform agree to maintain all required licenses, permits, and regulatory approvals for operating their organization and handling any medications or supplies. They are responsible for ensuring that any resource listed, requested, loaned, or provided through the platform complies with all applicable federal, state, and local laws, including rules governing storage, handling, and transfer. Each facility is solely responsible for verifying the legitimacy and authorization of any other facility they interact with and for managing all documentation, inventory, and reporting obligations tied to any exchange or transaction. Renmira does not mediate, validate, or oversee exchanges between facilities, and any disputes, compliance issues, or outcomes are strictly between the participating parties. Renmira reserves the right to suspend or remove access for any facility that engages in noncompliant activity, misuse of the platform, or conduct that could create safety or legal risk.

20. Courier and Delivery Partnership Terms

Renmira may provide functionality that allows participating facilities to identify, communicate with, or coordinate with third-party courier or delivery providers. Unless expressly agreed otherwise in a separate written agreement, Renmira is not a courier, carrier, transportation provider, logistics provider, or delivery service and does not take possession, custody, title, or control of medications or other resources being transported.

A participating facility is responsible for selecting, engaging, and providing appropriate instructions to a courier or delivery provider. The courier or delivery provider is independently responsible for performing transportation and delivery services in accordance with applicable law, its agreement with the facility, and its own policies and procedures.

Renmira does not guarantee the availability, qualifications, performance, timeliness, route, handling, security, or delivery performance of any third-party courier or delivery provider. Users are responsible for confirming that any selected courier or delivery provider is appropriately authorized and qualified for the applicable transportation or delivery service and for ensuring that applicable transportation, packaging, temperature-control, chain-of-custody, security, and other requirements are satisfied. Renmira is not responsible for loss, damage, delay, misdelivery, temperature excursion, theft, contamination, deterioration, or other events occurring during transportation or delivery by a third-party courier or delivery provider, except to the extent directly caused by Renmira’s own actions where liability cannot lawfully be excluded.

21. Delivery Services Disclaimer

Renmira is not responsible for delivery services. Renmira facilities the exchange of medical items by forwarding delivery information to partnering courier providers. Renmira does not provide transportation services and is not responsible for courier fees, billing practices, delivery timelines, or courier service quality. Renmira does not set courier pricing and is not liable for courier delays, losses, or billing. All shipment charges and courier fees are between the facility and the selected courier of choice. 

22. Independent Parties; No Agency

Renmira and participating healthcare facilities, users, and third-party service providers are independent parties. Nothing in these Terms creates a partnership, joint venture, franchise, agency, employment, fiduciary, or other representative relationship between Renmira and any user, healthcare facility, courier, or other third party. No user or third party has authority to make representations, warranties, commitments, or agreements on behalf of Renmira unless expressly authorized in writing by Renmira. Likewise, Renmira does not act as an agent or representative of any healthcare facility, pharmacy, courier, or other participating user unless expressly agreed in a separate written agreement.

23. Modifications to the Platform

Renmira reserves the right to modify, suspend, or discontinue any part of the platform at any time without notice. We are not liable for any modification, interruption, or termination of service.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. Entire Agreement

These Terms, along with any applicable policies referenced herein, constitute the entire agreement between you and Renmira regarding your use of the platform and supersede any prior agreements or understandings.

Contact Information

For questions or concerns about these Terms, you may contact us at: support@renmira.com